At Wave, advising is at the heart of what we do and who we are. From the late ’90s, our advising first ideology has enabled us to build a custom solution for each customer’s individual needs instead of a catch-all solution. We work in conjunction with our customers throughout Louisville, spending time and resources so that we have a full understanding of their challenges and goals and can craft a custom approach to strategic digital transformation.

Back Office Modernization

The Back Office is the heart of your business. If your standards have numerous inefficiencies, the resulting loss of productivity will have a ripple effect throughout your entire business. For example, let’s say a organization onboards a new client in minutes but requires a long time to spin up a new employee or partner. That’s a challenge because both your employees' talent and your vendor’s products play a vital role in providing excellent service to the customer. Therefore, if those elements are not operating efficiently, your client is ultimately who suffers. Your Front Office can only be as efficient as your Back Office, and both must be considered during a strategic digital transformation.

 
 
 

Business Intelligence

At Wave, our competence includes a complete understanding of your business workflows as well as the technology that efficiently delivers intelligent information. We how to ask the right questions and can define the right input to resolve questions such as:
  • What happened?
  • When did it happen?
  • Why did it happen?
  • Who was involved?
  • Will it happen again?
  • What will happen if we change x or y?

 
 
 

Data Migration

Outlining a plan is the most important part of a migration. Every migration must have a certain amount of strategic digital transformation of the information moving from the source repository to the destination. Considerations need to include search capabilities, security, mapping metadata, folder structure, and many other aspects that will help users to find relevant content. It’s critical that you take the time to learn about the problems you’re having and what is needed to get resolution.

 
 
 

Intelligent Information Management

It is widely accepted that the modern company relies on numerous sources to collect data whether it’s a CRM, ECM, HCM, or ERP. Regardless of which tool you’re using, it contains vital business information and content that is vital to the success of your company. Both businesses and their clients must have data from multiple places to complete tasks, and this adds additional complexity if that data is not easily available. The traditional route was to aggregate input into a central repository but this approach is not supportable long term as one tool can’t manage everything, particularly in some SMBs and enterprise companies.